Rush Tech Support Encryption Key

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How Does It Work?

Your hard drive contains everything that has ever been saved on your computer. By default, this information is easy to steal, because there isn’t any encryption on the device. We make a USB key act just like a car key to where your files can’t be viewed by anyone unless they have the key plugged in.

How Does Long Does It Take?

The first encryption can take 2-3 hours. You may use the computer during this time, but it is not recommended. It will be very slow and may cause errors during the process. This only needs to happen once.

How Many Computers Will This Work On?

One key should be used per computer. In an office environment, each employee needs their own key to their own computer.

Is This Permanent?

This process can be reversed if needed only if the key is present and plugged in.

What If I Lose My Key?

You will be required to enter a 48 digit recovery key in order to get into the computer. We can keep this on file but recommend keeping a printed copy. We can then make a replacement key once logged in.

Can I Make A "Spare" Key?

Yes

What If My Key Is Plugged In And I'm Still Locked Out?

We can use your 48 character recovery key to temporarily log you in then create a new USB key.

Will I Be Able To Transfer Files If I Get A New Computer?

Yes, as long as the key is plugged in. You will need a separate key for the separate computer.

If An Employee Quits What Happens?

They can keep the encryption key or we can get connected and revoke it. There won’t be benefit to doing that, but we can make it happen.

Will It Slow Down My Computer?

There won’t be any difference in computer performance after first encryption is performed.

Will This Work on Windows or Mac?

This Key process works on Windows. There is a Mac equivalent that doesn’t use they physical key on Mac.

What Happens If The Computer Turns Off During Encryption Phase?

When the computer is turned back on it will resume where it has left off. This isn’t recommended though.

Will This Replace Antivirus, Firewall, and other Protective Software?

No, this is in addition to the other products for additional protection without any conflict.

Can You Take Out the USB Key Once The Computer Is On?

Yes, but rebooting will require the USB Key in at start up

Can I Keep the Key on a Keychain?

Yes

Can I Use This on a Phone?

No

How Do I Know It's Working?

On your computer if you click on This PC you will see a hard drive with a lock next to the Windows logo. This doesn’t exist without encryption

My Computer Still Turns On Without the USB Key Plugged In

Confirm that the drive is actually encrypted using above step. If it turns on without encryption, the motherboard most likely has a technology called TPM which encrypts the hard drive automatically when it is not in use, removing the need for the USB stick as it accomplishes the encryption.